Does anyone take responsibility for their actions any more?

Last week I bought an item on eBay. When I received it, I discovered that the seller had mis-measured two of the dimensions. It was the wrong size.

I explained this to the seller and asked her to take it back. Her response was that she’d measured it carefully, that if she’d made a mistake it was a completely innocent one, and what did an inch matter? After all, I’d gotten a great deal. So what was I complaining about? Oh, and by the way, she sold the item for a friend and she can’t refund my money because she doesn’t have it.

There was no admission that she had made a mistake. That she was sorry. Or that she was willing to take responsibility for her action. I guess she never read the part on the eBay auction site which says that the seller is responsible for the listing.

It’s a trend that I find disturbing.

Here’s another more serious example.

I’m locked in a dispute with a web programmer who built a database driven web site for me. Although we had a fixed fee agreement at the end of the project he handed me a bill for more than twice the price I’d signed off on. This was not a small overage. It amounted to more than 100 hours of work at his billing rate. What was he thinking? I can’t even imagine turning in a final invoice to a client with that kind of overage especially when our agreement was for a set fee, not an hourly rate.

I took a look at the invoice. The major item was “trouble shoot search function.” Translation: he couldn’t figure out the programming and he wants me to pay for his learning curve. He took no responsibility for his own ineptitude. He never submitted a revised estimate or consulted me on how I wanted to handle the problem. In fact, most recently he’s threatened to sue me! His rationale appears to be that I paid him less than other bids I’d gotten for the project, therefore I got a bargain! Maybe if I’d hired one of the other firms I would have gotten a website that worked.

What happened to making an agreement and sticking to it? Am I aging myself to admit that’s how I do business?

One thought on “Does anyone take responsibility for their actions any more?

  1. You are not dating yourself, you and I do business the same way. Honestly and with dignity. Let’s keep it up!

    I too have experienced what you are describing here. It is very disturbing and it reflects a loss of character, honor and honesty in business. Even a loss of self worth and value of others, by those who practice these shadow-boxing tactics.

    I plan to continue doing what I know is right in the long term, and not what might “get me the most grab” as some others do business. Bravo to you for also holding the line and doing likewise.

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